PRIVACY POLICY

Casino Monte Serrat is committed to protecting the privacy and security of its customers throughout their navigation on our website. Our customers’ data is not sold, exchanged, or shared with third parties, except when such information is necessary to provide services or for participation in promotions requested by the customer.

​

What Type of Information Do We Collect?

We receive, collect, and store any information you enter on our website or provide to us in any other way.

When you access our website, we also automatically receive your computer’s internet protocol (IP) address to gather information that helps us learn about your browser and operating system.

We may use tools to measure and collect session information, including page response times, total time spent on certain pages, page interaction data, and the methods used to leave the page.

We may also collect personally identifiable information (including your name, phone number, and address) when you use any of the contact methods available on our website.

​

When Do We Collect This Information?

When you interact with our website, we collect your browsing data as well as any personal information you provide, such as your name, address, phone number, and email address. Your personal information will only be used to conduct communications and business with our company.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your consent and provide you with the opportunity to decline.

​

Why Do We Collect This Information?

We collect Personal and Non-Personal Information for the following purposes:

• To provide and operate our Services;

• To offer ongoing customer assistance and support to our Users;

• To contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to improve our respective services;

• To comply with applicable laws and regulations.

​​

Where Do We Store, Use, and Share Your Personal Information?

Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to offer our products and services to our customers. Your data may be stored through Wix.com’s data storage, databases, and general applications. Wix.com stores your data on secure servers behind a firewall.

Wix.com complies with the PCI DSS (Payment Card Industry Data Security Standard) and is recognized as a Level 1 provider.

PCI DSS is an information security standard for organizations that handle credit card payments. It helps create a secure environment by improving the quality of cardholder data and reducing credit card fraud.

​

How Can We Contact You?

We may contact you to notify you about requested services, to help resolve any issue you may have, to conduct surveys or questionnaires, to send updates about our company, or for any other reason necessary to enforce our agreement, in accordance with local laws. We may contact you via email, phone, WhatsApp, SMS, or postal mail.

​

Updates to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on our website. If we make significant changes to this policy, we will notify you so that you are aware of what information we collect and how we use it.

​

Questions, Concerns, or Withdrawal of Consent

If you have any questions about this Privacy Policy, or if you wish to access, correct, delete any personal information we have about you, or withdraw your consent, please feel free to contact us at: +55 (13) 98165-0115.